Current Issue

IS WORKPLACE INTERPERSONAL RELATIONSHIP SIGNIFICANT? THE IMPACTS OF WORKPLACE FRIENDSHIP ON WORK PERFORMANCE IN THE INTERNATIONAL TOURIST HOTEL INDUSTRY

Wei-Hsiung Chang

 Professor, Department of Tourism Management, Nanhua University, 

Chayi County, Taiwan (R.O.C) 

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tzu-Yao Lin

   Assistant Professor, Department of Tourism Management, Nanhua University, 

Chayi County, Taiwan (R.O.C) / Department of Leisure and Sport Management, Cheng Shiu University, Kaohsiung City, Taiwan (R.O.C)

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ching-Ying Lin

 (Corresponding Author)

Assistant Professor, Department of Applied English, National Pingtung University, Pingtung City, Taiwan (R.O.C) 

         E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Abstract

As the hospitality market has flourished in Taiwan, the entrepreneurs in the hotel industry have been devoted to emphasizing the effects between workplace friendship and working performance towards staff so that they may reinforce organizational effectiveness. Thus, the study mainly aims at exploring the impacts of workplace friendship on work performance towards employers and employees in southern Taiwan. Moreover, the relationship between workplace friendship and work performance may be discussed in this study. The results revealed that “Friendship Prevalence”, “Friendship Opportunity” and “Workplace Friendship” (Overall) were highly correlated with “Work Performance”. Eventually, it was illustrated that “Workplace Friendship” positively and significantly enabled to predict “Work Performance” in the study. For the development of international tourist hotel sectors, the researchers would suggest that entrepreneurs focus on the organizational psychology in industry but stimulate self-perception and team cohesiveness for employers and employees within the hospitality services in order to strengthen the work performance and effectiveness in the workplace. 

Keywords: Workplace Friendship, Work Performance, Hospitality Industry