Current Issue

THE IMPACT OF ENVIRONMENTAL, SOCIAL, GOVERNANCE (ESG) ON THE ORGANIZATIONAL IMAGE AND BUILDING PUBLIC TRUST FOR POLICE

Shih-Chang Lo*, 

Hsinchu County Police Bureau

*Corresponding Author: This email address is being protected from spambots. You need JavaScript enabled to view it.

Ying-Shen Juang, Shui-Shun Lin

Abstract

In recent years, with the rise of sustainability awareness, police organizations have faced significant changes in their governance approach. This study examines how ESG (Environmental, Social, and Governance) affects police organizations, particularly in shaping police image and building public trust. Through empirical research conducted at the Hsinchu County Police Department, using structural equation modeling analysis, the study revealed three key findings: First, all ESG aspects effectively enhance police image; second, a positive police image contributes to increased public trust; and finally, police image plays a crucial mediating role between ESG and public trust. Notably, environmental and social aspects directly increase public trust and indirectly strengthen trust relationships by improving police image. However, governance can only influence public trust by completely mediating the police image. These findings provide clear, practical guidance for police organizations. Besides, they should strengthen community connections, increase operational transparency, and implement integrity governance. This study fills a gap in ESG research within the law enforcement field. It provides concrete, feasible policy recommendations, pointing out a clear direction for police organizations in implementing sustainable governance. Future research could expand the scope of the investigation to explore further the potential applications of ESG in the public sector. 

Keywords: ESG, personality traits, self-efficacy, creativity, SEM