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KNOWLEDGE MANAGEMENT IMPLEMENTATION AND OPERATIONAL PERFORMANCE: A CASE STUDY OF APARTMENT BUILDING COMPANIES IN TAIWAN

Wei Tong Chen

Graduate School of Engineering Science and Technology/Department of Civil and Construction Engineering, National Yunlin University of Science & Technology

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I-Chien Tsai

Graduate School of Engineering Science and Technology, National Yunlin University of Science & Technology

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Abstract

This study reported here measured knowledge management (KM) implementation for apartment building management and maintenance companies (ABMMCs) in terms of implementation and importance. The importance analysis technique was utilized to analyze KM improvement strategies. A KM performance index value (KMPIA) was used to measure the ability of KM in ABMMCs. The study also explored the relationship between the implementation levels of KM performance, and the overall performance of the ABMMC. The biggest gap in KM cognition among practitioners is “knowledge creation”, followed by “knowledge sharing and transfer”. Although practitioners strongly agreed with the importance of KM, the implementation of KM was observed not to reflect this regard. “Knowledge creation” and “knowledge sharing and transfer” were the greatest areas of the KM cognition gap. Using the KMPI_A value, Taiwan’s ABMMCs performed well, but because of a large variance in knowledge implementation and application, there is room for further growth and improvement. A positive influence relationship between KM implementation level and KMPIA was identified. KM can positively affect the overall performance of Taiwan’s ABMMCs.

Keywords: Knowledge management, implementation and importance, apartment building, operation performance

Attachments:

1021 Final.pdf

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